We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return, unused and in original packaging, 30 days from the date of purchase. Regarding Standard Returns: we understand that purchasing online can be difficult and have done our best to provide as much information as possible to help you make the right choice. If a manufacturer has a written return policy or agrees to take an item(s) back, then the customer can send the applicable product(s) back to that factory. Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to the manufacturer's factory. All returns must be unused and in the original condition and packaging. All returns will be subject to a 35% restocking fee. Please call us at 1-866-252-3963 for questions regarding your specific products. Please Note: Any product ordered that has been custom built or manufactured cannot be returned, due to it being a custom-made product. Linens may not be returned.